Return and Refund Policy | London Noore Luxury Beauty Store

Introduction

At London Noore, we want every customer to enjoy a safe and confident shopping experience. This return and refund policy explains how you can return products and how we process refunds. It applies to all skincare, fragrance, makeup, and luxury gift box orders.

Returns

If you are not fully satisfied with your order, you can request a return within 14 days of delivery. However, the product must be unused, unopened, and in its original packaging.

We accept returns quickly because we want to keep your shopping experience simple. Also, we inspect every item carefully when it arrives back with us.

To start a return, contact our support team or visit your account page. We will guide you step by step so you do not face any confusion.

Refunds

Once we receive your returned item, we check it immediately. If everything is correct, we approve your refund.

After approval, we send the money back to your original payment method. Usually, you receive your refund within 5–10 working days. However, your bank may take extra time to complete the process.

Therefore, we recommend checking with your payment provider if there is any delay.

Damaged or Faulty Items

Sometimes issues can happen during delivery. If you receive a damaged or faulty product, contact us right away.

In that case, we will either:

Replace the item, or
Issue a full refund

We always try to solve these cases quickly so you stay satisfied.

Exchanges

We only replace items if they are defective or damaged. If you want an exchange, please contact our support team. We will help you choose the best solution.

Important Notes

Please read this policy carefully before placing your order. This helps avoid misunderstandings later.

Also, you can always contact us if you need help or clarification.

For official UK consumer rights, visit:
https://www.gov.uk/accepting-returns-and-giving-refunds